Privacy Policy

Last updated: June, 2025

1. Information We Collect

1.1 Personal Information You Provide

Name
Email address
Phone number
Billing address
Payment details (e.g., credit card information)
Company or organization affiliation (if applicable)
Booking details (dates, location, number of attendees)

1.2 Automatically Collected Data

IP address
Device identifiers (e.g., device model, operating system)
Browser type and settings
Access times and duration of visits
Referring URLs
Cookies, pixel tags, and similar tracking technologies
Location data (approximate, based on IP)

1.3 Information from Third Parties

Social login details (e.g., name, email, profile picture) when you sign in via Facebook, Google, or other providers
Information from payment processors (e.g., billing address, transaction data)
Publicly available information (e.g., social media profiles)

2. Use of Information

We use the information we collect to:

Provide and Improve Services: Operate, maintain, and enhance the Platform’s functionality.
Process Bookings and Payments: Facilitate reservations, billing, refunds, and dispute resolution.
Communicate with You: Send confirmations, receipts, updates, security alerts, and support responses.
Personalize and Optimize: Tailor content, marketing, and user experience; run analytics and A/B tests.
Prevent Fraud and Abuse: Monitor for suspicious activity; enforce our Terms and policies.
Legal Compliance: Fulfill legal obligations, respond to lawful requests by public authorities, and defend legal claims.

3. Sharing of Information

We do not sell your personal data. We may share your information in the following circumstances:

Hosts and Guests: To facilitate bookings (e.g., sharing your name and booking details with a host or venue partner).
Service Providers: With payment processors, email service providers, analytics providers, and other vendors that help us operate the Platform.
Legal Requirements: When required by law, subpoena, or court order; to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: If we are acquired, merge, or sell assets, your information may be transferred to a successor entity.
Your Consent: When you opt in to share data with third-party partners for marketing or promotional purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect and store information about your interactions with the Platform.

Purpose:

Improve site functionality
Remember your preferences
Track usage
Analyze trends
Personalize content
Serve targeted ads

Your Choices:

You can control or delete cookies via your browser settings. Disabling cookies may impact certain features.

5. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your data is no longer required, we will securely delete or anonymize it in accordance with industry standards.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:
© EventConnect Tech LLC · June 2025

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal obligations).
Portability: Obtain and reuse your personal data across different services.
Opt-Out: Unsubscribe from marketing emails or opt out of targeted advertising.
Restriction: Ask us to limit how we use your personal data.

To exercise these rights, please contact us at privacy@kneesup.com. We may request verification of identity before fulfilling certain requests.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (“CCPA”) and its amendments:

Right to Know: Know what personal data is collected, used, shared, or sold.
Right to Delete: Request deletion of your personal data, subject to exceptions.
Right to Opt-Out: Opt out of the sale or sharing of personal data (KneesUp does not sell personal data without your consent).
Right to Correct: Request correction of inaccurate personal data.
Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To submit a CCPA request, email privacy@kneesup.com or visit
https://kneesupvenues.com/privacy-rights.
Please provide enough detail for us to verify your identity and locate your data.

8. Data Security

We implement administrative, technical, and physical safeguards (e.g., encryption, firewalls, secure access controls) to protect personal information against unauthorized access, use, or disclosure.
However, no security measure is perfect or impenetrable. We cannot guarantee absolute security.
You agree to protect your account credentials and notify us immediately of any suspected breach.

9. International Transfers

If you access KneesUp from outside the United States, your personal data may be transferred to, stored, and processed in the U.S. or other countries where KneesUp or its service providers operate.
By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your home country.

10. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If we learn we have inadvertently collected data from a child under 18, we will delete it promptly.
If you believe we may have collected information about a minor, please contact privacy@kneesup.com.

11. Changes to This Privacy Policy

© EventConnect Tech LLC · June 2025
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the Platform.

Your continued use of the Platform after such changes become effective constitutes your acceptance of the revised policy.

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We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on the Platform. Your continued use of the Platform after such changes become effective constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

EventConnect Tech LLC DBA KneesUp

Attn: Privacy Officer or Compliance Officer

123 Market Street, San Francisco, CA 94105

Email: privacy@kneesup.com